Please review the basic terms that govern your use and purchase of products from icecoldlmnd.com. Please note that your use of icecoldlmnd.com constitutes your agreement to follow and be bound by the below terms:
Our website is in US sizes, but our products are in Asian sizes. Asian sizes are 1-3 sizes larger on the packaging, but when measured, they are smaller. When you order a medium from our website, the item you will receive will most likely be an XL or XXL. So please make sure to read the size guide (usually available under each product) and order in your US size. We will not refund or reimburse any shipping charges if you fail to order in US sizes.
By purchasing product(s) from icecoldlmnd.com, we request certain personal information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use the information we collect from you for billing purposes and to fill your orders. We do not store your credit card information. If we have trouble processing an order, we will use this information to contact you.
We accept Credit Cards and PayPal. We only ship to the Billing Address of the Credit Card.
All orders shipped inside of Canada are subject to Government (GST) and respective Provincial Sales Taxes (PST/HST). There is no sales tax charged from our end on all orders shipped outside of Canada. You are responsible for any customs fees or taxes based on where you live, contact your local customs agent or government body in respect to customs, duties, and taxation.
All orders are processed and shipped within 2-4 business days of being received and could take up to 60 business days to arrive depending on the destination address. We have distributors across the world and we choose which distributor sends your order based on the fastest shipping time.
You have 14 days after you receive your order to contact us regarding a return or exchange. Please make sure all return or exchange items have not been worn and still have the tags on them. You can contact customer service through our contact page if you have questions regarding an exchange or refund.
The purpose of all fund raising initiatives are to raise funds for a given charity or group that is chosen by votes by anyone who visits the website. We do not profit from these programs and they are created to help others in need. icecoldlmnd.com does not directly work for or represent any charity or group.