Don't Hate // Ice Cold Lemonade Backpack

FREE trackable shipping worldwide!

Standard Shipping Times:
United Kingdom: 6 - 12 days
US & Canada: 8 - 12 days
Europe: 8 - 12 days
Australia & New Zealand: 10- 15 days
Latin America: 10 - 25 days

Returns and exchanges are accepted up to 30 days from the date the product has been received by the customer.

Ice Cold Lmnd® does not resell any returns or exchanges, but rather all products are given away to support local homeless shelters.

Should a product need to be returned or exchanged please email via our contact page with the following information: Order number, the style number you wish to return/exchange and the reason for return/exchange.

Customer care will respond to you with further instructions. The customer shall assume the delivery charges and the legal risks for products returned. In the case where the products you have ordered have not been delivered to you, or that the products that have been delivered to you are damaged or defective, Ice Cold Lmnd® will reimburse return shipping costs via store credit.

Ice Cold Lmnd® reserves the right to refuse a return if a product has been removed from its original packaging, tags removed or have been worn. If a product is found to be defective, it will be exchanged for a new model of the same product or for a credit of the same value.

Upon receiving a returned product, any sum debited from your credit card account in favor of Ice Cold Lmnd® with regard to the product, except delivery charges, will be credited as soon as possible, on condition that the product being returned is returned by you and received by Ice Cold Lmnd® in the exact condition as that in which it was when delivered to you.

1. What is your return policy?  

We offer a 30 day return policy if you are not 100% satisfied with the item. Please make sure the items are unworn and still have the tags on them.

Simply contact us by e-mail or phone and we will be happy to assist you. None of our returns are resold, but rather are given to a local homeless shelter. 

2. Do you ship Internationally?  

Yes we do! After selecting the product(s) you would like to order, simply fill the Check-Out form with all your information and click next. The following page will give you shipping options and pricing. If your address is unavailable for shipping, please contact us directly and we will find a way to get your order to you! 

3. How long does it take to ship my order?  

We try our best to ship all orders within 24 hours. But, during busy times it can take up to 5 days. If there are any delays, we will contact you immediately to let you know.   

4.  I received only 1 of the items I ordered, why?

We want to ship out your order as fast as possible, so if one of the items you ordered is ready, we do not wait till the other ones are, we ship out what is ready immediately. So you may receive one item faster than the others. Do not worry, your entire order will come! You can track each item you purchased individually when you log in to your account.  

5. My order has taken over 21 days to arrive, what's going on?

Our shipping time across the globe is usually 6-15 business days. If it takes longer than 15 business days, it could be held at customs. You can track your shipment when you login to your Ice Cold Lemonade profile. If it is taking longer than 15 business days, please send us a message using the contact us page so we can look into it for you. 

6. I received my order and my items are 1 - 3 sizes bigger than what I ordered. Why?

Our website is in US sizes, but sometimes the items we ship out are in Asian sizes. So if you order a medium hoodie, you will receive a Medium, Large, or XL, hoodie depending on the measurements. We measure all items and convert them to US sizes as the majority of our customers are in the US. Please contact us directly if you have any questions or concerns: info@icecoldlmnd.com

7. I made a purchase but haven't received a shipping notification e-mail yet?

Please check your spam / junk folder before contacting us as 99% of the time that's where our notification will go if they aren't in your inbox. Purchase confirmation and shipping confirmation e-mails are automated by our system, if you don't receive one it could be: 1) The e-mail you provided is incorrect. 2) The order hasn't been shipped yet 3) The item has been shipped but e-mail alerts are not working properly. Please contact us after 1 week if you don't receive a shipping or purchase confirmation e-mails.

8. I tracked my order online and some items are coming from China, and others are coming from U.S.A, why?

We have distributors across the globe and your order is fulfilled at the location that can process your order the fastest. So you may be located in U.S.A, but the China distributor might be able to ship it faster than our U.S.A distributor, so the order will be fulfilled in China. So it all depends on which distributor can ship it to your location the fastest. The quality is always consistent, regardless of the location it comes from. 

 9. Is Ice Cold Lmnd. a secure site?

Ice Cold Lmnd. uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and our servers. This connection protects your sensitive data. All pages, content, credit card, and transaction information is protected by the same level of security used by banks. Our site is hosted by Shopify Inc. (NYSE:SHOP). Backed by the leading e-commerce platform enables us to offer 24/7 monitoring. With a large network of servers placed across the world, we can offer you a secure, robust, and performant e-commerce experience. Our site is also certified Level 1 PCI DSS compliant, the highest level of security certification. This certification signifies we are in compliance with standards for security policies, technologies and ongoing processes that protect our payment systems from breaches and theft of cardholder data.